PRIVACY POLICY
We take data protection seriously. Your trust is important to us. The protection of your privacy when processing personal data is of great concern to us. Our data protection declaration serves to give you an overview of the processing of your personal data.
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I. RESPONSIBLE PERSON
The Internet portal www.leslandines.com and the buying community which is integrated therein (whole "website") are managed by
Les Landines Via Karine Lefrancq, 6 lieu-dit Jeantic, 33113 Origne, France (hereinafter "LesLandines", "we" or "our").
II. NO DISCLOSURE OF YOUR PERSONAL DATA
Les Landines remains responsible for your personal data at all times. Your data will only be transmitted if they are necessary for our services and only on the basis of a legal authorization:
- if you have consented to the transmission of your data in accordance with art. 6 para. 1 letter a) GDPR,
- if this is necessary for the performance of the contract in accordance with art. 6, al. 1, letter b) GDPR (this includes for example data transmissions to payment and logistics service providers, carriers and suppliers if they supply you directly), or
- if this is necessary to fulfill a legal obligation under art. 6 para. 1 letter c) GDPR, or
- on the basis of our legitimate interest or the legitimate interest of a third party within the meaning of Art. 6, al. 1, letter f) GDPR (this includes, for example, data transmissions in connection with the assignment of receivables or to credit institutions for the purpose of credit assessment)
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III. GENERAL INFORMATIONS
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1. PERSONAL DATA
Personal data is data about your person. In particular, we process the following personal data:
- Your name, address, email address, telephone number, encrypted password for your customer account and, where applicable, your date of birth,
- The data of your order, the products you purchased, the services you used, payment information, your preferences regarding the types of products,
- Your data, which is collected when using our online offer,
- Data that we receive from our service providers in certain cases (for example, credit agencies or payment service providers)
- Information about your first interactions on our website (for example, the date of your first registration)
- Data relating to your behavior in relation to browsing our website (for example, clicking on a product)
- Data on your behavior in relation to actions in our newsletter (for example, by clicking on a link in the newsletter)
- Connection data (date and time of your connection to our website)
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2. THE PURPOSES OF THE PROCESSING
We only process your data if you have given your consent (art. 6, para. 1, letter a) of the GDPR), if we have a legitimate interest in processing this data (art. 6, para. 1, letter f ) GDPR), if we need this data to fulfill the contract concluded with you in accordance with Art. 6, al. 1, letter b) GDPR, or if this is necessary to fulfill a legal obligation (art. 6, para. 1, letter c) GDPR), in order to offer you the best possible shopping experience on our website.
Concretely, this means that we process personal data in the following cases:
- when you visit our website (section IV),
- if you open a user account with us (clause V.)
- when you place an order with us (clause VI).
- when you contact us (clause VII),
- for advertising purposes (point VIII),
- if we use cookies (clause IX)
If we wish to collect and process your data, we will inform you separately before collecting and processing your data, including a description of the legal basis, and if necessary, we will obtain your consent.
At no time will we process special categories of personal data (such as data relating to health).
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3. DURATION OF CONSERVATION AND DELETION
In principle, we only keep your data for as long as it is necessary for the respective purpose of the processing, as it is legally required (for example, under commercial and tax law) or until you inform us that your customer account must be deleted.
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IV. PROCESSING OF DATA WHEN VISITING OUR WEBSITE
When you visit our website, our website provider collects and stores the following information in server log files, which your browser automatically transfers to us:
- the IP address of your Internet service provider,
- the website from which you visit us and the web pages you visit on our site
- Information on the browser and operating system used
- If applicable, your e-mail address, which you use to register our website
- The identification numbers that we store on your terminal device. This identification number allows us to recognize your terminal on the website. Technically, these identification numbers are stored in "cookies" or eTags.
This information is absolutely necessary for the technical transmission of the website and the secure operation of the server. When you visit our website, we assign you an individual identification number, which, for forensic reasons, we only merge with your email address if an error occurs on the website. Server log files are stored for 365 days and then deleted.
The processing is carried out in accordance with Art. 6, al. 1, letter f) GDPR on the basis of our justified interest in improving the stability and functionality of our website.
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V. PROCESSING OF DATA WHEN CREATING A USER ACCOUNT
To create a personal user account, we need an email address and a password chosen by you. The email address serves as the access code to the user's account. After successful registration, you will automatically receive a confirmation by e-mail. In addition, you can store your personal information in your user account and thus shop on our website or partner conveniently. In the personal space of the user account ("My account"), information can be updated at any time. We use this information, among other things, to process orders, provide payment options, and process payments and any refunds.
With the "Stay connected" function, we want to make your visit to our website as pleasant as possible. This feature allows you to use our services without having to log in again each time. Technically speaking, a cookie is stored on your terminal, which prevents you from having to reconnect on your next visits to our site. This function is not available if you have deactivated this cookie in your cookie settings or if you have deleted the cookie in your browser settings after logging out of our website. We also recommend that you do not use the "stay logged in" function if the computer is used by more than one user. The legal basis for the associated data processing is in each case Art. 6 para. 1 letter b) GDPR (execution of the contract).
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VI. DATA PROCESSING FOR THE PROCESSING OF YOUR ORDER
If you order something from us, the processing of your data serves the conclusion and execution of the contract as well as the processing of your order, including payment and delivery. We delete your personal data processed in the context of orders at the latest after the expiry of the legal retention obligations.
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1. CHOICE OF PAYMENT METHOD
After choosing the payment method, you will be asked for the data necessary to use the corresponding payment service provider. This payment information is transmitted directly to the relevant payment service provider and is not stored by us. We save the data you enter for the (possibly different) billing and delivery address in your user account so that you do not have to enter it again with your next purchase. You can modify this data at any time.
If you do not agree with the method (s) of payment offered to you, you can inform us in writing by letter or by email to leslandines@gmail.com . We will then review the decision.
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2. PAYMENT BY CREDIT CARD
When you pay by credit card, our payment service provider provides us with what is called the Payment ID and the last four digits of your credit card number. This allows us to authenticate and assign your order and therefore guarantee your security. The personal data required for payment is collected directly by the payment provider. The legal basis for the aforementioned data processing is Art. 6, al. 1 letter b) GDPR (contract execution for the execution and processing of contracts) or art. 6, al. 1 letter f) GDPR (balancing of interests, due to our interest in offering you a secure payment option by credit card).
3. SECURE YOUR ORDER
To avoid payment defaults, we check for frequent fraud patterns and obvious features. For this purpose, order and payment data (e.g. address, item, payment method) and device information (e.g. device, browser) are processed. The legal basis is Art. 6, al. 1, letter f) GDPR, which is based on our legitimate interest in protecting ourselves against abuse. You will find more information on the payment methods offered in our general conditions.
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VII. PROCESSING OF DATA WHEN CONTACT US
You have several possibilities to contact us. You can contact our customer service:
- by telephone,
- by letter,
- by e-mail,
- via the contact form
In order to be able to process your request, we collect your name, email address, phone number, customer, order and item number, and other information you submit to us. The legal basis is Art.6 para. 1 letter b) GDPR (contract fulfillment - processing of user data is necessary for the execution of the agreement to answer questions or concerns) or the article 6, paragraph 1, letter f) GDPR (balance of interests - depending on our interest in dealing with requests from users of our website).
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VIII. DATA PROCESSING FOR ADVERTISING PURPOSES
1. DATA PROCESSING FOR COMPETITION PARTICIPATION
If you participate in contests, we only process data that is necessary for the execution of the contests. Please refer to the respective data protection notices in the conditions of participation in the relevant competition.
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2. ADAPTATION OF SOCIAL MEDIA
Les Landines is active and present within social networks and platforms in order to communicate with interested parties and users and to inform them of other Les Landines offers. In order to comply with the required transparency obligation, we inform you here about the processing and use of your personal data, as far as we know and we can influence it.
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2.1 Facebook and Instagram
We operate on the social networks of Facebook and Instagram under the joint responsibility of Facebook Inc, 1601 Willow Road, Menlo Park, California, 94025, USA ("Facebook"), in order to communicate with followers (such as our customers and interested parties) and to provide information about our products, contests and other actions. The agreement with Facebook can be viewed here: https://www.facebook.com/legal/terms/page_controller_addendum . We may receive statistics from Facebook regarding the use of our fan pages (for example, number, names, interactions such as likes and comments, and demographic and other aggregate information or statistics). You can find more information on the nature and scope of these statistics in the Facebook page statistics notice and more information on the respective responsibilities can be found in the Facebook Page Insights supplement. The legal basis for this data processing is Art. 6 para. 1 letter f) GDPR, which is based on our aforementioned legitimate interest.
We have no influence on the data which is processed by Facebook under its own responsibility in accordance with the Facebook Terms of Service. However, we would like to point out that when you visit these pages, data about your usage behavior is transferred to Facebook. Facebook itself processes the aforementioned information to create more detailed statistics and for its own market research and advertising, over which we have no influence. You can find more detailed information on this in the Facebook data policy. In the event that personal data is transferred to the United States, Facebook has submitted to the EU-US Privacy Shield. To the extent that we receive your personal data in connection with the operation of fan pages, you have the rights mentioned in this privacy policy. If you want to assert your rights against Facebook, the easiest way is to contact Facebook directly. Facebook is aware of both the details of the technical functioning of the platforms and the associated data processing as well as the specific purposes of the data processing and can implement appropriate measures upon request if you exercise your rights. We are happy to help you assert your rights as far as we can and will forward your requests to Facebook.
2.2 YouTube channel
We use the YouTube.com platform to post our own videos and make them available to the public. YouTube is offered by a third party not affiliated with us, namely YouTube LLC, operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; ("Google").
Once on our YouTube channel, your browser connects to YouTube and transmits information. They are collected by YouTube include unique identifiers, browser type and settings, device type and settings, operating system, mobile network information such as the name of the mobile operator and the version number of the application. YouTube also collects information about how your apps, browsers, and devices interact with its services. This includes the IP address, crash reports, system activity, and the date, time, and referral URL of your request. YouTube also collects information about your activities (e.g. terms you search for, videos you watch, etc.)
All data collected about you through our YouTube channel is processed by YouTube and may be transferred to countries outside the European Union. Details of the information YouTube receives and how it is used are described in the privacy policy, available at https://policies.google.com/privacy .
However, Google, the US parent company to which YouTube belongs, is certified under the EU-US Privacy Shield and therefore promises to comply with EU data protection directives. For more information on the status of Google's Privacy Shield, please see https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI .
In addition, we sometimes include videos stored on YouTube directly on our website. In this integration, the content of the YouTube site is displayed in parts of a browser window. However, YouTube videos can only be accessed by clicking on them separately. This technique is also called "framing". The integration of content from YouTube is only carried out in "extended data protection mode". This service is provided by YouTube itself, which ensures that YouTube does not initially store cookies on your device. However, when you go to the relevant pages, the IP address and other data (eg the website from which the request originated (link), the browser used) are transmitted. However, this information can only be assigned to you if you have signed in to YouTube or another Google service (for example, Google+) or if you are permanently signed in before calling up the page. When you click to start playing an embedded video, YouTube's enhanced privacy mode only stores cookies on your device that do not contain any personally identifiable information, unless you are currently signed in to a Google service. These cookies can be prevented by the appropriate browser settings and extensions.
IX. COOKIES
We use cookies on our website. Cookies are small text files that are transferred from an Internet server to your browser and stored on its hard drive. There are “session cookies”, which are deleted as soon as you close your browser, and permanent cookies, which are stored on your end device for a longer or indefinite period.
Depending on the cookies you select, the next time you access the website with the same terminal, the information stored in the cookies is sent to our website or to another website to which the cookie belongs. This allows us to design and display our website optimally according to your preferences.
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1. GOOGLE
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1.1. Googleadservices / google adwords conversion tracking
Our website uses cookies for what is called "conversion tracking" when you click on an ad served by Google. This helps us to recognize if a visitor came to our website via a Google ad. Google uses cookies which are stored on your computer and allow the use of the website to be analyzed.
1.2. Double click on Google
Doubleclick by Google is a service of Google, which uses cookies to present you with relevant advertisements. In doing so, a pseudonymous identification number (ID) is assigned to your browser in order to verify which ads have been displayed in your browser and which ads have been viewed. Cookies do not contain any personal information. DoubleClick's use of cookies allows Google and its partner sites to serve ads based on previous visits to our site or other websites. The information generated by the cookies is transferred by Google to a server in the United States for evaluation and is stored there. Google complies with the data protection rules of the "Privacy Shield" agreement and is registered with the "Privacy Shield" program of the US Department of Commerce. Data transmission by Google to third parties only takes place on the basis of legal regulations or in the context of order data processing. Under no circumstances will Google combine your data with other data collected by Google.
1.3. Google Fonts
Google fonts ( http://www.google.com/webfonts/ ) are used to improve the appearance of various information on our website. Fonts are transferred to the browser cache when the website is called up so that they can be used for display. If the browser does not support or prevents access to Google fonts, the text is displayed in a standard font. Data submitted related to page views is sent to resource specific domains such as fonts.googleapis.com or fonts.gstatic.com. They are not associated with data that could be collected or used in the context of the parallel use of authenticated Google services such as Gmail. You can configure your browser so that fonts are not loaded from Google servers (for example by installing add-ons like NoScript or Ghostery for Firefox). If your browser does not support Google Fonts or if you prevent access to Google servers, the text will be displayed in the system default font. For more information on the Google Web Fonts privacy policy, please visit: https://developers.google.com/fonts/faq#Privacy .
1.4. Google Analytics with anonymization function
We use cookies on our website from Google Analytics, a web analysis service from Google. It is thus possible to assign data, sessions and interactions on several devices to a pseudonym and thus analyze the activities of a user on several devices. Google Analytics uses cookies which allow analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymity is activated on this website, your IP address will first be shortened by Google within member states of the European Union or in other signatory states of the Agreement on the European Economic Area. We would like to point out that on this site Google Analytics has been extended by the anonymization of IP addresses in order to ensure the anonymous recording of IP addresses (so-called IP address masking). The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Further information on terms of use and data protection can be found at https://policies.google.com . On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services related to the activity. website and internet usage. The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 para. 1 letter a) GDPR. The recipient of the data collected is Google. Personal data is transferred to the United States under the EU-US Privacy Shield program based on the European Commission adequacy decision, see https://www.privacyshield.gov/participant . The data we send that is linked to cookies, user identifiers (for example, user ID) or advertising identifiers is automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month. As with all cookies, you can revoke your consent at any time, see section XI. In addition, you can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by installing https://tools.google.com / dlpage / gaoptout . Opt-out cookies prevent the future collection of your data when you visit this website. In order to prevent collection by Google Analytics on different devices, you must perform the opt-out on all systems used.
1.5. Google Analytics audience
Our website uses GA Audience, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter GA Audience). GA Audience uses, among other things, cookies that are stored on your computer and other mobile devices (eg smartphones, tablets, etc.) to help analyze the use of these devices. Some of this data is analyzed on multiple devices. The Google audience has access to cookies created as part of the use of Google Adwords and Google Analytics. In the course of use, data, such as the IP address and the activities of the users, may be transmitted to a Google server and stored there. GA Audience may transfer this information to third parties when required by law or when this information is processed by third parties. Further information on data protection when using AG Audience is available at the following link: https://support.google.com/analytics/answer/2700409?hl=en&ref_topic=2611283
2.YOUTUBE IN EXTENDED DATA PROTECTION MODE
We use the provider YouTube to embed the videos. The videos have been integrated in the extended privacy mode. However, like most websites, YouTube also uses cookies to collect information about visitors to its site. YouTube uses these cookies to collect video statistics, prevent fraud, and improve its services, among other things. This also leads to a connection with Google DoubleClick Network. Starting the video could trigger further data processing operations. We have no control over it. For more information on YouTube's privacy policy, please see their privacy policy at: http://www.youtube.com/t/privacy_at_youtube .
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X. SECURE DATA TRANSMISSION AND DATA SECURITY
We have taken technical and administrative security measures to protect your personal data against loss, destruction, manipulation and unauthorized access. We, our employees, and any service providers working for us are required to comply with applicable data protection laws.
Whenever we collect and process personal data, it is encrypted during transmission. This means that your data cannot be misused by third parties. Our security measures are subject to a process of continuous improvement and our data protection statements are constantly revised.
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XI. CHANGES TO THIS DATA PROTECTION DECLARATION
We reserve the right to modify our privacy policy if new technologies make it necessary. If fundamental changes are made to this data protection declaration, we will announce them on our website.
Status: September 2020
